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Accounting Clerk/Administrative Assistant in Greenfield at Summit Staffing, Inc.

Date Posted: 10/23/2018

Job Snapshot

Job Description

Job Description for Administrative Assistant is as follows:

  • deal directly with customers either by telephone, electronically or face to face
  • assist HR Manager with accounting duties
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • handle heavy data entry flow
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer time frames
  • direct requests and unresolved issues to the designated resource
  • manage customers' accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

Job Requirements

Job Requirements
  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge
  • interpersonal skills
  • communication skills - verbal and written